Salary: £28,396 - £33,247
Full time vacancy
Do you have what it takes to make a difference to the customer experience?
At Elmbridge Borough Council we are committed to providing our customers with the highest level of service, using innovative ways to make a real difference for customer journeys. We are integrating our benefits and council tax services, aiming to provide an efficient and customer focused experience, the aim being to deliver better outcomes for our residents.
You will be an experienced benefits assessor, who is organised, flexible and adaptable, especially when juggling priorities. You can demonstrate high accuracy skills and able to work effectively and efficiently. Knowledge and experience of benefits capita academy systems will be an advantage.
Whilst the key focus is benefits and this is your area of expertise, you will receive training to enable you to apply accurate and efficient council tax and benefits assessments, aiming to make a real difference to people’s lives. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm. Our office is based in Esher.
We will invest in your learning and development to help you achieve your goals. Other benefits include:
• 23 days, increasing to 25 days after 2 years
• Free car parking
• Home working
• Season ticket loans
• Cycle to work scheme
• Annual health check
• Contributory local government pension scheme
For more information about the role please contact Karen Gibbs, Customer Service Manager firstname.lastname@example.org
Closing Date: Friday 5 October 2020, 9am
Interview Date: Week commencing 12 October 2020
How to Apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete. To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.