About the Role
We are offering an opportunity to study for an apprenticeship in a fast developing, digitally focused, ambitious, and commercial organisation. Our agile and flexible working options coupled with our top class technology will be fundamental in supporting you to be at your most creative, and productive. You will initially be working from home providing support to our residents on the phone, on social media, on our website and by email in response to general enquiries.
About the Person
• We are looking for individuals who can work under pressure, answering a high volume of enquiries
• Who are consistently positive whilst encouraging customers to self-serve on the Council’s new website.
• Good communication skills and some customer service experience would be preferred.
• As well as having excellent IT skills, you will be social media savvy and comfortable with responding in this forum.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: Sunday 22 November 2020
Interview date: Week Commencing 30 November 2020
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.