Caseworker - Parking

Caseworker (Parking)

Permanent full time

Are you a pro-active, motivated and confident individual who is seeking a challenging role.  If the answer is “yes” then we’d love to hear from you and to help start your career within a busy and fast paced environment.

We are seeking to recruit a caseworker with parking enforcement knowledge. You will be part of a bigger Customer and Case team. You will contribute to the achievement of quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement. 

What you’ll do on a typical day:

• Provide advice to customers on the telephone and through correspondence.
• Help process representations and appeals of Penalty Charge Notices (PCN)
• Liaison with the civil enforcement team
• Assisting with the issue of parking permits for our control zones

• An essential part of the role is to keep up-to-date with knowledge of the legal framework surrounding parking and traffic enforcement including Government guidelines and statistical returns.

What you need to succeed in this role:

• A proactive approach, with strong administrative skills.
• Excellent interpersonal skills and confidence in dealing with people.
• Conscientious attitude and attention to detail.
• A good standard of numeracy and literacy.
• IT skills.
• Ability to work as part of a team
• Good organisational skills with the ability to take the initiative.

What’s in it for you?

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills.  We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.  This role attracts a salary of £22,031 - £36,004 per annum and an annual leave entitlement of 22 days plus bank holidays.

Please note this role is a multi-grade role, salary offers are usually made at the lower grade, allowing for progression.

For an informal discussion about the role please contact Peter Stevens on 01483 505050

Closing date: 15/04/2021                  Interview date: To be confirmed