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Customer Services Officer (Career Grade)

  • Employer: Waverley Borough Council
  • Reference: DFD/21/173083
  • Published: Wed 17/11/2021, 16:50 PM
  • Closing on: Wed 01/12/2021, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Starting salary £21,298 (salary range £21,219 to £26,391)
  • DBS Check: No
  • Location: Godalming - Surrey, Surrey

Are you eager to develop a career in our Customer Services Centre?

Are you looking for a role with variety and the opportunity to deliver a high standard of service to our customers across the Borough?

Would you like to be part of an experienced and enthusiastic team?

This is a career grade post with an initial salary range of £21,298 to £23,313 (Grade 10) and potential to progress to Grade 9 (salary range £24,369 to £26,391).

We are looking for enthusiastic Customer Services Officers with excellent communication skills who will take ownership of the customer journey, responding promptly and effectively to customer enquiries.

You will be the first point of contact for external and internal customers, responding by phone, email and in person to enquiries relating to a wide range of Council services, resolving or escalating these as necessary and updating customer records accordingly.

This is an excellent platform for you to progress your professional career in Customer Services.

To be eligible for the salary increase/career grade progression, you must meet your Performance Agreement Targets as part of our Career Development Plan and comply with the Council’s code of conduct.

We are recruiting 2 posts, 37 hours per week.  However, all applications will be considered.

For an informal discussion about the post, please contact Ben Cox, Customer Services Centre Team Leader on 01483 523234 or Ailie Santer, Customer Services Centre Team Leader on 01483 523554.

We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications: 9:00am on Wednesday 1st December 2021

Interviews will be held during week commencing 6th December 2021

Please note we do not accept applications after the time given on the advert.

 

Downloads

  • Welcome Letter
  • Payscales 2021-2022
  • Job Description & Person Specification Customer Services Officer (Career Grade)
  • Terms & Conditions - Customer Services Officer Career Grade
  • Payscales 2020 - 2021

How to Apply

Click the Apply Online link to apply for this vacancy.

 

If you are not already on Waverley's website for this role, you will be redirected to our job page for this vacancy. Either click Apply Online at the bottom of this page or at the top left hand side under Waverley Borough Council, click either the "Login" button (if you are already registered) or the "Register" button.

 

The login/register buttons will redirect you to the JobsGoPublic who manage our online recruitment process. Here, once registered (it’s free and really easy to use) you can log into your application at any time and keep track of where you are in the recruitment process. We strongly encourage candidates to use this system when applying for any vacancy with us as it's our preferred recruitment application method.

 

If you are unable to use this service or would like assistance, please contact us via hr@waverley.gov.uk or call the Human Resources team on 01483 523388.

 

Apply Now

  • Employer: Waverley Borough Council
  • Reference: DFD/21/173083
  • Published: Wed 17/11/2021, 16:50 PM
  • Closing on: Wed 01/12/2021, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Starting salary £21,298 (salary range £21,219 to £26,391)
  • DBS Check: No
  • Location: Godalming - Surrey, Surrey

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