The starting salary for this role is £27,991 per annum based on a 36 hour working week.
The team is currently based in Woking and Leatherhead, therefore applicants need to be able to commute to both Woking and Leatherhead.
The User Voice and Participation (UVP) Team work to empower young people to be involved in decision making about their lives and services that affect them. We are part of Surrey County Council and are working in collaboration with frontline teams to improve outcomes for children, young people and those in their network. The UVP Team appropriately challenge and are professionally curious. We not only listen to, but work with children and young people to effect change.
The UVP Team run 8 different types of user participation groups that build confidence and skills, whilst having fun and encouraging peer support. The aim of the team is to gain the trust of young people who use core Surrey services so that they feel able to share with us their journeys; what is and isn’t working well. Our role is to ensure leadership teams and partners make changes to improve the user’s journey, and we record, track and chase up feedback to put the power back into the hands of our users.
Our participation groups support children and young people from the care system, from mental health services, with special educational needs and disabilities and those deemed to be at high risk due to offending or going missing. We also support our future politicians through Surrey Youth Cabinet.
This Participation Officer role sits within the area of the team that focuses on those who have been in the care system or open to social care teams for other reasons. We are looking for someone to supervise Apprentices and their running of participation groups, and who can identify ways to engage more young people to attend and have their voices heard.
As a Participation Officer, you will be responsible for organising and managing events, such as award ceremonies and Christmas parties. Due to COVID-19, some work is still being run virtually and therefore we need someone who is comfortable in using a wide variety of online platforms.
The role will include attending different team meetings to promote the UVP Team and the power of participation. Participation Officers are required to run market research projects and follow up with professionals regarding service changes, communication methods and reports. You will need to be able to work under pressure and to key deliverables. The role also involves creating communications that are impactful and reach a variety of learning styles and you should therefore be comfortable working in this area.
To be shortlisted to interview for this position your application will clearly evidence:
- Experience of supervising, coaching or mentoring multiple people and able to evidence how the support enabled others to reach their full potential
- Experience of effectively managing multiple areas of work, such as engagement events, market research projects, training, surveys etc.
- People and influencing skills: able to work with a wide range of people, actively listen and truly hear others’ views
- Team work: we are all in this together and collaborate internally and externally to achieve our ultimate goals
- Good Excel skills, ability to analyse data and see feedback themes
- Resilience when hearing others’ stories, which can be upsetting. Ability to empathise and be compassionate whilst identifying a support pathway
This is a role that will give you fulfilment and the opportunity to truly make a difference. You will become part of a team that supports each other’s mental health, learning needs, and personal growth.
We offer flexible working and hours that work around your needs and those of the team; we are not looking for a fixed 9am to 5pm worker. Many of our participation events operate in the evenings and there are a handful of overnight residential and weekend events, which the whole team support. Some people may choose to start later on a Monday morning and work nights where they have groups or are speaking to young people for feedback – we work around the needs of the team and our staff operate transparent practices through shared online diary systems.
We are a supportive team so would be keen to hear from people with additional needs or those who may have experienced social care services and have a passion for improving the lives of Surrey children.
You can find out more about the team by visiting our Instagram and Twitter accounts @ourvoicesurrey or our Facebook page and YouTube channel @uservoice&participation.
For more information, please have a look at our website. You may also be interested in visiting the CAMHS Youth Advisors and Surrey ATLAS websites.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.Additional Information
The job advert closes at 23:59 on 29th May 2022 with interviews to follow.
An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.
For an informal discussion please contact Jamie-Leigh Clark, User Voice and Participation Assistant Team Manager, by e-mail at email@example.com.
We look forward to receiving your application. Please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.