Multi-Agency Partnership (MAP) Officer

The starting salary for this role is £26,080 per annum based on working 36 hours per week.

As a Multi-Agency Partnership (MAP) Officer you will be located within the Multi Agency Partnership (MAP) team in Woking, which is where requests for support are received when it is unclear what level of need a request meets, as defined in our practical guidance called 'Effective Family Resilience’. For further information, please see HERE.

The MAP is a multi-agency team, consisting of social workers, education advisors, police and 0-19 public health nurses all co-located. Together you will work in partnership to deliver the right help at the right time for our children, young people and families. The MAP is responsible for researching and analysing information about a child to understand the appropriate level of support required.

As a MAP Officer, you will carry out tasks to better understand requests for support referred to MAP when it is not clear if the request meets threshold for early help support or statutory intervention by Social Work Teams (Level 3 or 4 needs criteria as defined in our ‘Effective Family Resilience’ document.) This role will include triage of contacts assigned by managers; speaking to families and identifying sources of early help support, as well as other tasks including supporting the consultation line, processing information requests and undertaking administrative tasks in the team.

You will require strong communication and IT skills, as well as a commitment to delivering high-quality customer service and advice. This is a critical front-facing role where you will support the effective delivery of the right services at the right time for our children and their families. You will be operating in sometimes challenging and emotionally charged situations; therefore, you must have the ability to communicate clearly, remain calm under pressure and deal with each request confidentially and in line with agreed timeframes.

To be successfully shortlisted for this role, you will:

• Be able to communicate clearly in a respectful way with a broad range of individuals
• Have a good level of IT literacy
• Be able to understand and explain detailed processes and concepts
• Be able to manage and prioritise your workload
• Have some understanding of working with children and young people and the issues they face

If you are able to work flexibly as part of a team, then we will work to empower and train you to make decisions and develop your skills. You will benefit from a supportive team who have the skills and experience to deliver effective advice that best supports our children, young people and their families.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on 14 Aug 2022 with interviews to follow

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Details

For an informal discussion please contact clara.masenda@surreycc.gov.uk

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.