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map Surrey Heath Runnymede Spelthorne Richmond Elmbridge Kingston Epsom & Ewell Woking Guildford Waverley Mole Valley Reigate & Banstead Tandridge

Head of Customer Engagement and System Development

  • Employer: Surrey County Council
  • Reference: orbis/TP/67959/26152
  • Published: Wed 27/07/2022, 17:11 PM
  • Closing on: Sat 03/09/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £62,363 - £70,414 per annum
  • DBS Check: Yes
  • Location: Woking

The starting salary for this role is £62,363 per annum, working 36 hours per week.

An initial three-month secondment is available for this role for internal candidates and is being advertised separately.

Are you passionate about improving outcomes for children and families?

Do you want a role where you can achieve real impact, drive improved outcomes, and build strong relationships?

An exciting and key role is available leading the Customer Engagement service in the Children, Families and Lifelong Learning directorate at Surrey County Council, this role is responsible for understanding what it is like for young people to live, work and learn in Surrey. This is a full-time role for 36 hours per week.

The Customer Engagement service incorporates our Customer Relations team and our User Voice and Participation team which help us to understand the experience of our families and to identify areas to deliver improved outcomes for Children and Families across Surrey. This is an exciting leadership opportunity to make a positive difference and promote cross service improvement countywide.

The service sits within the Quality Relationships department which leads on developing and nurturing partnerships across agencies and organisations working with children and young people in the county, driving user involvement and customer relations, embedding our renewed focus on strategic and operational planning and supporting our workforce through the children’s services academy.

You will lead established teams responsible for understanding the lived experiences of our residents. You will have a strong research background to support the teams to carry out robust research and feedback practices whilst following clear ethical guidelines. You will be passionate about listening and understanding feedback from children and young people to identify key areas for service improvement. You will also be experienced at operating withing clear governance structures, have experience of managing risk and understanding the importance of partnership working.  This is a large service and you will have extensive experience of managing complex teams and balancing priorities across the service to achieve maximum impact. You will be forward thinking, commercially minded and be comfortable developing creative ideas to work closely with our Academy to create training courses which will improve outcomes and grow our external facing traded service offer.

To be successful in your application, you will need to demonstrate:

  • Previous experience of developing research and engagement strategies.
  • Excellent organisational and planning skills with the ability to lead and coordinate large teams to deliver transformational plans.
  • Ability to think strategically, and translate to operational delivery
  • Experience of working directly with vulnerable children and young people and managing risk for events and participation groups.
  • Proven experience of effective engagement of partners with the ability to maintain effective working relationships in a multi-agency context.
  • Effective strategic thinking and problem-solving ability
  • Ability to innovate and drive a continuous improvement culture
  • Previous people management and leadership experience

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on 02/09/2022 with interviews to follow.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Details

For an informal discussion please contact Jo Lang at joanna.lang@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Apply Now

  • Employer: Surrey County Council
  • Reference: orbis/TP/67959/26152
  • Published: Wed 27/07/2022, 17:11 PM
  • Closing on: Sat 03/09/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £62,363 - £70,414 per annum
  • DBS Check: Yes
  • Location: Woking

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