Critical Facilities Technical Officer

The starting salary for this role is £36,282 per annum for working 36 hours per week.

Though this role is based at Unit 16 to 18, The IO Centre, Salbrook Industrial Estate, Salbrook Road, Salfords, Surrey RH1 5GJ, travel to other sites will be required.

About the role

We are currently looking to recruit a Critical Facilities Technical Officer to be responsible for the support of all Critical Facilities environments. The workload is diverse, sometimes unpredictable and non-routine, which requires creative application of a wide range of skills. The role has a broad remit and requires a skilled IT professional who will be responsible for ensuring the effective and efficient operation of the data centres.

You will need to maintain good, professional working relationships with stakeholders and will be required to collaborate with partners across both public and private sector. You will also need to be able to work with 3rd party suppliers on a regular basis to develop more effective and efficient ways of working according to industry best practices.

As well as this, you will manage the response to enquiries by users, specialists and others, prioritising as necessary, and deal with the full range of problems, only escalating those which need specialist or management attention.

The role will be based at our data centre near Redhill but travel between sites within Surrey will be required. There is also a requirement for participation in the out of hours support rota and some working outside of normal business hours.

As a Critical Facilities Technical Officer, you will be responsible for the following:

• Carrying out all maintenance and installation work associated with the Critical Facilities delivery systems, ensuring that procedures are followed particularly regarding service management processes.
• Diagnosing and resolving problems, ensuring that agreed levels of service and the needs for quality, security, and availability are met utilising appropriate specialised techniques, tools, methods or standards.
• Assisting in the design and implementation of all critical facilities environments, including all networking, telecommunications, cabling and associated M&E, plus DR and backup solutions. You will ensure compliance to associated industry standards.
• Liaising directly with customers (internal, external and managed service), suppliers and partners to ensure customer satisfaction within the Critical Facilities environment, managing customer complaints as required.
• Controlling the portfolio of services delivered through the Critical Facilities team to optimise cost and manage risk, including introduction and withdrawal of retired products and versions. You will consult stakeholders (including users, vendors, support agencies, IMT colleagues and partners) as necessary.
• Be committed to building and maintaining an effective 24 x 7 support service to Surrey County Council and partner organisations / customers.
• Familiarising yourself with, upholding and promoting the aims of the Council’s Equality and Diversity policies in the course of day-to-day work.

You will be expected to take a technical role in all activities and provide advice and consultancy at a tactical level for all Critical Facilities environments, including maintenance, asset management, capacity planning, safety, physical security and compliance with industry standards and best practices.

About you

We are looking for someone who has experience leading work to deliver a large range of end customer deployments and associated equipment for front-line services and back-office support teams as well as to partner organisations and managed service customers.

To be shortlisted to interview for this position your application will clearly evidence:

• Minimum 5 years' experience working in a data centre environment.
• Minimum 5 years' experience working in information technology.
• That you are an IT professional who can work to agreed objectives and be responsible for the day-to-day delivery of Critical Facilities services.
• Ability to reinforce decisions with relevant technical expertise and knowledge and take responsibility and accountability for actions taken.
• Ability to interpret and communicate key messages across all levels to influence positive change.
• Ability to build mutually beneficial relationships, recognising sensitive situations and planning how to handle them, and consider the diverse opinions of stakeholders ahead of discussions, addressing potential and anticipated reactions constructively.
• Experience observing, listening, questioning, and challenging self and others to ensure robust and informed discussions and decisions.
• Experience of challenging the status quo to drive improvements.
• A full UK driving licence and access to a car.

Previous experience working in a data centre environment with an understanding of ISO 27001 and ITIL is required for this role. You will also have an awareness of M&E and physical security infrastructure.

You will be someone who can maintain enthusiasm and commitment to deliver results in the face of difficulties, acting resourcefully when confronted with obstacles.

The job advert closes at 23:59 on 27/10/2022 with interviews to follow.

A Basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.

Contact Details

For an informal discussion please contact Paul Clarke by e-mail at paul.clarke@surreycc.gov.uk.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.