Tech Advocate

The starting salary for this position is £41,127 per annum based on a 36 hour working week.

We are looking for an exceptional individual to join Surrey County Council as an Information Technology Advocate.

About Us

The Tech Advocates are a team of 4, including the Tech Advocates Manager, who work together to promote best practice and enable staff to use technology with confidence.

The Tech Advocates team support the wider business by providing functional IT support for Surrey County Council staff. The team actively promote use of the IT and Digital core investment by providing user support for:

• Microsoft Teams
• Microsoft 365
• Windows and iOS devices
• conferencing technology

In the past 12 months the Tech Advocates team have: Created high-quality written and video guidance, attended in-house events to promote the service, supported hybrid meetings and events, provided support or recommended solutions for individuals, teams and services, hosted in-person events, attended industry events and produced a monthly, subscription newsletter for Surrey County Council staff.

About You

To join the team you will need strong IT skills, natural curiosity and the confidence to engage directly with our diverse workforce. You should be motivated to learn on the job, keep up-to-date with the latest IT and Digital developments and support the team in continuing to provide an innovative and outstanding service.

“I wanted to take this opportunity to thank all the Tech Advocates for the amazing support that you give – it is very much appreciated; I learnt such a lot when you recently attended our team meeting and I enjoy the knowledge gained by reading ‘Tech Bytes'.”

To be considered for shortlisting for this position, your CV and personal statement should clearly evidence the following:

• You are inquisitive and seek to understand how new tech can be used
• You are empathetic and have a passion for enabling others to get the most out of their technology
• You are proactive, sociable and friendly
• You are solution orientated
• You can use plain English to explain complex concepts or technology features
• You are confident in delivering engagement sessions face to face and virtually
• You are able to produce customer friendly IT guides, videos and training materials

The Tech Advocate will be required to work on-site, based at our Reigate office, and to travel to other Surrey County Council sites as needed. There will be some opportunity to work both flexibly and remotely, such as working from home, when this meets the business needs.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

The job advert closes at 23:59 on Sunday 12th February 2023 with interviews to follow. 

Contact Details

For an informal discussion please contact Ian White by e-mail at ian.white@surreycc.gov.uk. 

We look forward to receiving your application. Please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.