Registration Support Officer

The starting salary for this role is £26,080 per annum based on a 36 hour working week.

The Surrey Registration Service is seeking to recruit two full time Registration Support Officers (RSO) for our Leatherhead and Reigate Register Offices.

One role will be based at Leatherhead Register Office, Leatherhead, KT22 8DP, and the second role will be based at Reigate Register Office, Reigate, RH2 7RP, but there will be occasions when you will be expected to work from other Surrey Register Offices.

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The Surrey Registration Service is responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

In this role, you will be required to deputise for the Registrars in registering births and deaths, and completing the preliminaries to marriages and civil partnerships. As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts.

Your day-to-day duties might include:

• Interviewing parents and relatives after a birth or death
• Completing computerised and paper records
• Issuing birth, death and marriage certificates
• Informing the coroner if there are any suspicious circumstances surrounding a death
• Collecting statistics to send to the General Register Office
• Taking payment for copies of certificates
• Keeping accurate records

With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people. Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given.

You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a registration officer, is a statutory offence.

As an employee of the council, you must work in line with our Data Governance policy and all associated policies, procedures and guidance for managing personal data and information. Any breach of this policy may result in disciplinary action.

To be shortlisted for interview, your application will clearly evidence the following:

• Ability to relate to people from all backgrounds and cultures
• Your tact, patience and empathy, for dealing with people who may be distressed
• Ability to understand and apply rules and laws
• That you have clear and accurate handwriting
• Ability to work under pressure
• Administrative skills
• High standard of IT and keyboard skills

You must also hold a full driving licence with appropriate business insurance cover and have the use of a car, as you may be required to travel anywhere in Surrey.

The job advert closes at 23:59 on 26th March 2023 with interviews to be held on Tuesday 4th April 2023 at Leatherhead Register Office. If your application is shortlisted, you will be invited for an interview and technical assessment which will include an IT skills test.

Contact Details

If you wish to discuss the position further, please contact Susan Curran, Registration Area Manager at Leatherhead Register Office on 01372 832805 or at .

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.