IT&D Senior Technician

The starting salary for this role is £34,356 per annum based on a 36 hour working week.

Surrey County Council has a diverse range of customers with different IT requirements, skills, and accessibility needs. The User Experience team provides a quick response to urgent issues while still meeting targets and objectives for all our customers. Help and support is tailored to each customer regardless of their own IT skills and experience.

Our customers work from home, office or other flexible spaces and the team aims to provide the best quality service regardless of location.

The team supports over 6000 staff members across 200 offices. While many of our customers are based in our main hub offices (Reigate, Woking and Weybridge), other offices range from: Libraries, Youth Centres, Fire Stations and Hospitals.

About the role

As a Senior Technician you will be based in the office 5 days a week offering remote and face-to-face support. To support you in your role you will be issued a laptop, mobile phone and access to a work vehicle as some travel is expected.

You are expected to manage your own workload and keep customers updated of their Service Requests using their preferred or most appropriate contact. This can be face-to-face, email, chat or phone, therefore, communication skill using plain English is critical.

As well as your own workload, you will be expected to work in harmony with your colleagues to achieve the team's targets and objectives.

The team's primary focus is to ensure every member of staff has suitable, working IT equipment that supports and enhances their ability to carry out their daily duties. Issuing laptops to new members of staff on their first working day is critical. You must be able to think ahead and prepare for upcoming Service Requests to ensure all new staff receive a good experience. There will also be opportunities to work on projects, assisting in the planning and delivery, while keeping to timescales agreed with the customer.

About you

You will have good software and hardware skills with experience of re-imaging devices, assessing physical damage, diagnosing issues, repairing, cleaning and updating equipment. The ideal candidate will be used to updating Service Requests with detailed notes which are see by customer and colleagues. You will be familiar with ITIL processes such as Configuration Management Database, Change Management, Problem Management

To be considered for shortlisting, your application will clearly evidence:

• 3 years experience working in a similar role
• Experience of different laptops and PC types, and working with Windows OS, Office and Teams
• Knowledge of ITIL
• Strong communication skills and be able to work as part of a team
• Full UK driving license

The job advert closes at 23:59 on 04/12/2023.

Interviews will take place between 11/12/2023 and 22/12/2023.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visitour website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.