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Housing Solutions Officer

  • Employer: Runnymede Borough Council
  • Reference: 2347H
  • Published: Tue 04/06/2024, 10:20 AM
  • Closing on: Fri 21/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Annual Salary £31,997 - £39,424
  • DBS Check: No
  • Location: Runnymede Borough Council, Addlestone, Surrey

Housing Solutions Officer

Annual Salary £31,997 - £39,424 for 37 hours per week

Hybrid working

About the role

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Housing Solutions Officer, you will:

  • Carry out initial assessments of individuals’ circumstances.
  • Provide tailored advice to enable the applicant to resolve their housing difficulty.
  • Confirm the duties the Council owe to the applicant in writing.
  • Continually review and update the advice and support we can provide to the applicant.
  • Provide a full housing solutions service, offering advice and assistance.
  • Make enquiries to satisfy yourself with the facts of the application.
  • Make lawful decisions in accordance with the legislation.
  • You will have a manageable level of cases.

About you

You will be joining a supportive, friendly team and will report directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first-class housing solutions services. We are looking for exceptional candidates with a range of skills including:

  • Knowledge of the Housing Act 1996 (as amended)
  • Experience in carrying out detailed assessments.
  • Good quality communication, both verbal and written
  • A team player
  • Able to work well under pressure.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision. 

We have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.

You will have the opportunity to contribute to the implementation and performance of the Council’s Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.


  • Hybrid working 3 days in the office, 2 days working from home
  • Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
  • 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
  • Excellent Pension Scheme
  • Free Parking
  • Training and development opportunities
  • Payment of one professional membership per annum
  • Cycle to work + further related discounts
  • Season ticket loan
  • Health insurance plan after 1 years’ service
  • Dental insurance plan after 3 years’ service
  • Mileage allowance

How to apply

For more information on the role and to apply please visit: Runnymede Borough Council Jobs | Surrey Jobs

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425516 who will be able to assist you.

For an informal chat about this role please contact Terri Holloway, Housing Solutions Manager on terri.holloway@runnymede.gov.uk

Closing Date:  21st  June 2024

Interview Date(s): 1st July 2024 

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.


  • Privacy Notice
  • Working for Runnymede - 2023
  • Job Description/Person Specification

How to Apply

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.


If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.


Email: humanresources@runnymede.gov.uk. or Telephone: 01932 425517.

Apply Now

  • Employer: Runnymede Borough Council
  • Reference: 2347H
  • Published: Tue 04/06/2024, 10:20 AM
  • Closing on: Fri 21/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Annual Salary £31,997 - £39,424
  • DBS Check: No
  • Location: Runnymede Borough Council, Addlestone, Surrey

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